Shopping Guide

About delivery and shipping charges

Delivery date

Items in stock will usually be shipped within 2-3 days after payment is confirmed.
If you are in a hurry, please contact us in advance.

Shipping method

Nekoposu

Products with the above mark can be shipped via Nekopos.

Nationwide flat rate: 385 yen

・Delivered to mailbox, with tracking

▼Please be sure to check before use.
*The item will be delivered to your mailbox. Please note that if it does not fit in your mailbox, it will be returned to you.
*We cannot accept date or time specifications.
*If there is no nameplate on the postbox, etc., the package may be returned. To avoid non-delivery, please be sure to write your name, address, and room number correctly.
*If you order more than the limit quantity or if you order products that are not eligible for mail delivery, your order will be delivered by Takkyubin Compact or Takkyubin even if you request Nekopos. Please note that we will also charge you the difference in shipping fee.
* Compensation for loss or damage during delivery is limited to 3,000 yen (tax included). When ordering items worth 3,001 yen or more, please be aware that full compensation is not available and choose your shipping method accordingly.
*Please note that we cannot take responsibility for any refunds, returns, or exchanges for loss or damage after delivery has been completed. If you would like reliable delivery and compensation, please use Takkyubin Compact or Takkyubin.
*For any issues that arise after delivery has been completed, please contact the Yamato Transport Service Center directly.


Takkyubin Compact

This service is available for packages that fit into the Takkyubin Compact box (25cm x 20cm x 5cm).

Hokkaido: 1,060 yen
North Tohoku: 840 yen (Aomori, Akita, Iwate)
Southern Tohoku: 785 yen (Miyagi, Yamagata, Fukushima)
Kanto: 730 yen (Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Yamanashi, Tochigi, Gunma)
Shinetsu: 730 yen (Niigata, Nagano)
Hokuriku: 675 yen (Toyama, Ishikawa, Fukui)
Chubu: 675 yen (Shizuoka, Aichi, Mie, Gifu)
Kansai: 675 yen (Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama)
China: 675 yen (Shimane, Tottori, Yamaguchi, Hiroshima, Okayama)
Shikoku: 675 yen (Ehime, Kagawa, Kochi, Tokushima)
Kyushu: 730 yen (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima)
Okinawa: 895 yen

*If the item does not fit in the special box due to being bundled with other items, it will be delivered by courier service. Please note that we will also charge you the difference in shipping cost.

Courier service

Hokkaido: 1700 yen Northern Tohoku: 1300 yen (Aomori, Akita, Iwate)
Southern Tohoku: 1,200 yen (Miyagi, Yamagata, Fukushima)
Kanto: 1,100 yen (Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Yamanashi, Tochigi, Gunma)
Shinetsu: 1,100 yen (Niigata, Nagano)
Hokuriku: 1000 yen (Toyama, Ishikawa, Fukui)
Chubu: 1,000 yen (Shizuoka, Aichi, Mie, Gifu)
Kansai: 1,000 yen (Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama)
China: 1000 yen (Shimane, Tottori, Yamaguchi, Hiroshima, Okayama)
Shikoku: 1,000 yen (Ehime, Kagawa, Kochi, Tokushima)
Kyushu: 1,100 yen (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima)
Okinawa: 1,400 yen

・Shipping costs include packaging materials costs.
・Free shipping for purchases over 22,000 yen (tax included).

*If you are unable to receive your package due to an unknown address or long-term absence, the product will be returned to our store. We will charge you the actual cost of return shipping and redelivery fees.

Packaging Information

Our store is mindful of the environment and strives to provide eco-friendly shipping, such as adjusting the size of cardboard boxes depending on the size of the product and refraining from using air cushions (bubble wrap) as much as possible for items other than fragile items. Thank you for your understanding and cooperation.


Date and time specification

You can specify the delivery date and time only if your order is delivered by Takkyubin Compact or Takkyubin.
Delivery dates can be specified from the 5th business day after the order date.

To specify a time slot, please choose from the following five categories and enter your choice in the "Notes" section of your shopping cart.

① Morning ② 14:00-16:00 ③ 16:00-18:00 ④ 18:00-20:00 ⑤ 19:00-21:00

*If you would like the item to be delivered as soon as possible, please leave the delivery date blank when placing your order.
*Please note that delivery may vary depending on circumstances.
*We may not be able to accept requests for specific delivery dates depending on the delivery area.

 

When the orderer and the shipping address are different

If the orderer and the shipping address are different, the package will be sent as "pate." and will only have the orderer's name on it.
Example: Sender: pate. (Request from ~)
As with regular packages, a purchase receipt without the amount listed will be included.

If you have a specific sender , please write it in the "Notes" field in the shopping cart.

Payment Method

Credit card payments

We accept VISA, Mastercard and American Express.

About PayPal

PayPal is a payment service used worldwide. If you register with PayPal, you will not need to enter your credit card information each time you make a purchase, allowing you to make purchases smoothly and safely. For more information, click here

Convenience store payment

The administrative fee for convenience store payments is a flat rate of 190 yen (tax included).
Please make payment at one of the convenience stores selected on the payment method input screen within 3 days from the date of your order.

*Convenience store payments must be paid in advance. We will arrange for shipping after confirming your payment.
*Please note that your order will be automatically canceled if the payment deadline is exceeded.

・Payment procedure
1. Select [Convenience store payment - KOMOJU] on the payment method selection screen and click [Complete order]
2. Select the convenience store where you want to make the payment
3. Click [Payment] to complete the payment.
* Just to be on the safe side, it would be a good idea to take a screenshot or print out this screen and write down the number.
4. You will receive an email with payment instructions, so please pay at a convenience store.
5. Once payment is complete, you will receive a confirmation email with your order number.

・List of convenience stores where you can make payments and payment methods
Lawson
https://komoju.jp/instructions/konbini/lawson
Family Mart
https://komoju.jp/instructions/konbini/family-mart
Ministop
https://komoju.jp/instructions/konbini/ministop
Daily Yamazaki
https://komoju.jp/instructions/konbini/daily-yamazaki
Seicomart
https://komoju.jp/instructions/konbini/seicomart

*If you have set up your email reception settings , please make sure you can receive emails from "no-reply@komoju.com".

*The payee name on the receipt, which is your "customer copy," is "KOMOJU."
*Please be sure to keep the original receipt and payment slip issued when you complete the payment at the convenience store. (If you cannot provide proof of payment, you may not be able to receive support after purchase.)

About smartphone payments

Smartphone payment is an electronic payment service that allows you to make payments using a QR code or a dedicated app on your smartphone.

・Payment procedure

1. On the payment method selection screen, select [Smartphone Payment - KOMOJU] and click [Complete Order]
2. If you are using a smartphone, the app will automatically launch and the payment screen will be displayed. If you are using a PC, please scan the QR code displayed on the screen with your smartphone to complete the payment process .

*We do not provide support regarding how to use the app or withdrawal methods, so please contact the relevant payment company.

About Shop Pay

This is a payment service provided by the online shop system "Shopify".

If you save your address and credit card information in Shop Pay, you can easily make purchases next time by simply entering the 6-digit Shop Pay code (SMS authentication) .

To change, add, or delete your registered shipping address or credit card, please do so on the Shop Pay website login screen (external site) .

For more information, please visit the Shop Pay official website (external site) .

About Apple Pay

If you are using Safari on your iPhone, iPad or Mac, you can make payments online.

* If you wish to use a coupon, please enter the coupon on the checkout page and then make the payment. Please note that the coupon will not be applied if you purchase from the product page.

For more information, please visit the official Apple Pay website (external site) .

About Google Pay

If you are using Google Chrome, you can make payments using your Google Pay account.

For more information, please visit the official Google Pay website (external site) .

About au Pay

This is an electronic payment service that allows you to make payments using the au PAY app.
*If payment is not made due to insufficient au PAY balance, please make the payment again.

For details, please visit the au PAY official website (external site) .

About the invoice system

Unfortunately, our store does not support this. Thank you for your understanding.

About vintage items

The tableware and kitchen items we carry are imported and sold as decorative items in accordance with the Japanese Food Sanitation Act. Please be aware of this before placing your order.